Frequent Questions

Answers to common questions about Flat Creek Pediatrics.

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In a true, life-threatening emergency, please call 911 immediately. For urgent medical issues that cannot wait until regular office hours, please call the St. John’s Health operator at 1.307.733.3636 to be connected to our after-hours nurse line. Children’s Hospital Colorado and its experienced pediatric nurses are available nights and weekends to answer your urgent questions. Flat Creek Pediatrics and two other pediatric practices in Jackson also provide an on-call physician for emergencies and issues that cannot be resolved by the after-hours nurse line.

Whether you’re expecting your first baby, moving from another town, or just exploring all your options, we welcome and encourage you to come and visit our office. Book an appointment to schedule a complimentary “meet and greet” appointment so you can see if our practice is a good fit for your family’s needs. You’ll be able to see our office, meet the staff, visit with one of our pediatricians, and have all your questions answered.

Due to Covid-19, we cannot currently accept walk-in patients but our goal is to always provide same-day appointments for sick/urgent visits when necessary. Please visit our Book Appointments page for more information on scheduling a potential same-day appointment. We do our best to accommodate your schedule and having scheduled appointments allows us to spend adequate time with each patient and family.

We accept many major insurance carriers, including BlueCross BlueShield (including all out-of-state BC/BS), United Healthcare, First Choice of the Midwest, Cigna, Tricare, WIN Health, and Medicaid (Wyoming and Idaho). If you don’t see your carrier listed, please contact our office for more specific information.

For any issues related to billing, please contact Reanna Park at Intermountain Management Services at 1.208.525.2090 extension 15 or toll-free at 1.800.338.5378. IMS’s fax number is 1.208.525.2662.
We maintain a confidential record of all of our patients’ vaccinations on the computerized Wyoming Immunization Registry. If you need a copy of your child’s vaccination record, simply contact our office and we can have a copy ready for you, usually within 24 hours or less. We can also have this sent or faxed to the requesting institution, such as your school or daycare, if needed.

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when to visit us

Office Hours

We are open Monday through Friday, with the exception of major holidays
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

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Compassionate and comprehensive pediatric health care for children of all ages in Jackson Hole and the surrounding area
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